HELP CENTRE

Can I stay in my car during the crossing?

Unfortunately passengers are not allowed to remain in their vehicles during the crossing. In accordance to marine regulations all passengers must vacate their vehicles following embarkation and no passengers are allowed access to an enclosed car deck when the ship is under way.

For those passengers travelling with a pet, you can request to see your pet during the crossing by speaking to a member of staff on board.

Unlike other modes of transport, travelling by ferry with P&O allows you to step outside on one of our decks during your crossing and breathe in the fresh sea air. Plus, our ventilation systems on board our vessels use 100% fresh air when possible and we have strict safety measures in place. To find out more about the safety measures we are taking to help keep you safe on board, visit our Coronavirus hub page.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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