HELP CENTRE

Eating & drinking

What time are the on board restaurants open?

Find out about our food outlet and restaurant opening times onboard P&O Ferries. Read more...

How much does food cost?

We have a selection of restaurants and coffee shops onboard our ships that cater for all budgets. See below for an overview including links to our Read more...

I’m travelling on the North Sea route, can I bring my own food with me?

We pride ourselves on offering lots of choice on our North Sea route; bars, cafes, our fantastic Brasserie à la carte restaurant and our buffet- Read more...

Am I allowed to take food into the EU with me?

Following Brexit, people travelling from Great Britain to the EU and EEA countries are unable to take certain food and plant products with them.  You Read more...

What food is available on board?

Dover to Calais Our newly refurbished self-service Club Lounges on our Dover to Calais route now include an all-inclusive offer! Offering a selection Read more...

Is the Brasserie open on the Dover to Calais ships?

We’ve made some exciting changes to our onboard offering on our Dover to Calais route, ahead of the world opening up again. Giving you the Read more...

My child is still very young. Do we pay full price for their food?

We hope that you and your family will all enjoy your eating and drinking experience on board with P&O Ferries. We have Childrens menus available in Read more...

Where can I buy coffee on board?

We have our coffee shop serving Starbucks® on board the ship that offers a great selection of hot and cold drinks, including; Lattes, Espressos, Read more...

Do you cater for special dietary requirements on board?

Although it's not possible for us to cater to every single special dietary requirement of all of our passengers, our Food and Beverage Managers Read more...

Are any of your on board food and drink products ethically sourced?

Starbucks Coffee - Fairtrade certified. Also, they are well known for their ethical and responsible sourcing and trading policies. Starbucks Tea – Read more...

Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.