HELP CENTRE

What time are the on board restaurants open?

North Sea - Hull to Rotterdam

Please check our Brasserie pages for current opening times before sailing: Hull to Rotterdam Brasserie

The Kitchen is open as follows: Morning - from wake up call to disembarkation. Evening - from 18:00 - 21:30.

 

Dover to Calais route

Coffee Shop is open 24 hours.

Route masters is open 24 hours for hot meals.

Club Lounge is open 24 hours.

Food Market is currently closed.

Covid-19 Update - Reduced facilities - Dover to Calais
 
As of 23 December 2021, we are currently operating limited onboard facilities and delivering all F&B in the safest way possible with options including individually wrapped foods. The Food Market will be closed on all vessels.

Continental breakfast options/breakfast rolls and daytime sandwiches, salads and snacks will be available in the Family Lounge bar, however hot food, (with the exception of pizzas – which are available in the family lounge), will only be available from our Club Lounge. These measures will be in effect until at least 16 January 2021, we apologise for any inconvenience caused.

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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