HELP CENTRE

Is the Brasserie open on the Dover to Calais ships?

We’ve made some exciting changes to our onboard offering on our Dover to Calais route, ahead of the world opening up again. Giving you the chance to enjoy an even better experience when you travel with P&O Ferries this year and beyond.

The Brasserie on our Dover to Calais route is no longer available, to improve our Club Lounge experience even further, we've extended our Club Lounge into this space giving you more space to relax and even more uninterrupted sea views!

To ensure we are still catering for our customers needs, we've also launched a new Club Lounge menu offering hot and cold food, so you can still enjoy a wide selection of great tasting dishes as you sail across the channel in style.*

Find out more about our new all-inclusive offering in our Club Lounge, by visiting our Club Lounge page.

 

* What to expect during Covid-19

  • Travelling during summer 2021 - our Club Lounge will be open but with a reduced all-inclusive service due to Covid-19 restrictions. Therefore, to ensure we are operating a Covid safe service the self serve buffet will be unavailable, passengers can order from a great range of hot food from a Club Menu.

  • Our Club Lounge will be operating a Covid friendly service, allowing you to enjoy the experience in the safest way possible. Our strict hygiene and cleaning policies remain in place and it remains our top priority to keep you safe and healthy, every time you travel with us.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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