HELP CENTRE

Are there options suitable for children in The Brasserie?

Hull to Europoort

The Brasserie on our North Sea route offers specially selected children’s sized meal options* and they have their own menu too! Please visit our Brasserie page for more details and the current menu.

The Brasserie is open 18:00 to 21:30.

*Our children’s menu has been designed for those up to the age of seven.

Dover to Calais

We’ve made some exciting changes to our onboard offering on our Dover to Calais route, ahead of the world opening up again. Giving you the chance to enjoy an even better experience when you travel with P&O Ferries this year and beyond.

The Brasserie on our Dover to Calais route is no longer available, to improve our Club Lounge experience even further, we've extended our Club Lounge into this space giving you more space to relax and even more uninterrupted sea views!

To ensure we are still catering for our customers needs, we've also launched a new Club Lounge menu offering hot and cold food, so you can still enjoy a wide selection of great tasting dishes as you sail across the channel in style.*

Find out more about our new all-inclusive offering in our Club Lounge, by visiting our Club Lounge page.

* What to expect during Covid-19

  • Travelling during 2021 - our Club Lounge will be open but with a reduced all-inclusive service due to Covid-19 restrictions. 

  • Our Club Lounge will be operating a Covid friendly service, allowing you to enjoy the experience in the safest way possible. Our strict hygiene and cleaning policies remain in place and it remains our top priority to keep you safe and healthy, every time you travel with us.


Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.