HELP CENTRE

I’m travelling on the North Sea route, can I bring my own food with me?

We pride ourselves on offering lots of choice on our North Sea route; bars, cafes, our fantastic Brasserie à la carte restaurant and our buffet-style restaurants.

If you pre-book your meals on the North Sea you can also SAVE up to 10% too! 

If you wish to bring your own snacks with you for your cabin* this is also fine, but we are sure that you'll find something to suit every palette on board.

Take a look at our eating and drinking options on board each of our routes:

Dover - Calais

Hull - Rotterdam

Cairnryan - Larne

Liverpool - Dublin

Following Brexit, you are not allowed to take any meat, milk, or products containing these ingredients into EU countries with you. Therefore any food taken to your cabin will need to remain onboard and cannot be taken ashore. There are some exemptions, including powdered infant milk and food required for medical reasons. You are allowed to travel with 20kg of fish and some shellfish, and 2kg of other animal products – including honey. Find out more about personal food imports now that the UK has left the EU.

You may be checked for these products at EU entry points, any items carried with you that are deemed in breach of these rules will be confiscated and destroyed. Please ensure that you have consumed or disposed of any meat, milk, or products containing these ingredients before you reach your EU destination. This will avoid issues at border control and will ensure that you’re not contributing to unnecessary food waste.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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