HELP CENTRE

Email

How do I amend my booking?

You can amend your booking online if you have an account with us.  For account users: To log into your account click the sign in link at the top of Read more...

How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

Can I make changes to my booking after I’ve made it?

Yes you can, you can make changes to your booking online, if you have an account with us (see below) or by contacting our friendly customer service Read more...

I forgot my password

If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located Read more...

My email address is not recognised

If your email address is not being recognised when you are trying to log in to your account, double-check that you are using the same one as you Read more...

Is live chat available?

We are currently experiencing high volumes of calls and messages therefore to ensure we are providing the best customer service through our call centre Read more...

I need a booking confirmation

Find out what to do if you have not received your booking confirmation for P&O Ferries. Read more...

What is your Call Centre telephone number?

Our call centre phone numbers can be viewed below. When thinking about how to contact us it's worth searching through our Support Centre first. It' Read more...

Lost Property

We're sorry to hear that you lost something on one of our ships. So that we can reunite you with your item, please give our team a call on the Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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