HELP CENTRE

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How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

How do I amend my booking?

You can only amend your booking online if you have an account with us.  For account users: Simply log in to 'My Account' and select 'Show Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

Is there Duty Free onboard?

We stock a selection of best-loved brands on board, and with such great savings to be had - up to 40% on high street RRP - it’s the Read more...

Lost Property

We're sorry to hear that you lost something on one of our ships. So that we can reunite you with your item, please give our team a call on the Read more...

Why won’t my payment go through online?

If your online payment is not going through, please check the below: That you have you correctly entered your payment/credit card details. Please Read more...

How do I use my family and friends discount?

To take advantage of our great Family and Friends offer, you can either book online or email our customer service team using the contact button below. Read more...

Can my baby travel with a Birth Certificate?

Unfortunately not. Your baby must have a valid Passport on the Short Sea and North Sea routes. They do not require any documentation if they are Read more...

I forgot my password

If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located Read more...

Can you please send me a VAT invoice?

Please be assured that there is no VAT on travel unless you are tarvelling for commercial purposes and have paid the appropriate commercial rate. If you Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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