HELP CENTRE

Email

How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

How do I amend my booking?

You can only amend your booking online if you have an account with us.  For account users: To log into your account click the sign in link at the top Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

I forgot my password

If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located Read more...

My email address is not recognised

If your email address is not being recognised when you are trying to log in to your account, double-check that you are using the same one as you Read more...

Why won’t my payment go through online?

If your online payment is not going through, please check the below: That you have you correctly entered your payment/credit card details. Please Read more...

Why have I received an error confirmation for the booking I’ve tried to make online?

We apologise for any inconvenience but unfortunately, if you've received this type of error message then your booking is not guaranteed. The most Read more...

I'm still having problems resetting my password

We're very sorry you're still experiencing issues resetting your password. Please ensure you have followed the below steps and met the Read more...

How do I change my name on my booking?

To amend details on your booking, including passenger names, simply log in to your account and you'll be directed to your account page, all you have Read more...

Can I buy gift vouchers online?

Our gift vouchers are a great present for a birthday, anniversary, Christmas or other special occassions. It is really easy to purchase a Gift Card just Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

All fields marked with * are required.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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