HELP CENTRE

Email

How do I amend my booking?

You can amend your booking online if you have an account with us.  For account users: To log into your account click the sign in link at the top of Read more...

How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

Traffic and sailing updates

We do our utmost to ensure that our sailings are on time and to schedule, so that you do not experience delays to your travels, however, sometimes Read more...

Will I get a refund if I cancel my booking?

Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendment fees for 2022 travel (up to 30th December 2022), Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

Can I make changes to my booking after I’ve made it?

Yes you can, you can make changes to your booking online, if you have an account with us (see below) or by contacting our friendly customer service Read more...

I need a booking confirmation

Find out what to do if you have not received your booking confirmation for P&O Ferries. Read more...

Is live chat available?

We are currently experiencing high volumes of calls and messages therefore to ensure we are providing the best customer service through our call centre Read more...

How do I change my name on my booking?

To amend details on your booking, including passenger names, simply log in to your account and you'll be directed to your account page, all you have Read more...

Lost Property

We're sorry to hear that you lost something on one of our ships. So that we can reunite you with your item, please give our team a call on the Read more...

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.