Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online.

These simple steps can sometimes help you to rectify the issue:

  • Check that you have correctly entered your payment/credit card details.
  • Check you are using a valid method of payment for our website, we accept the following; Visa debit and credit cards, Mastercard and American Express.
  • Also check that your account address and country of residence matches the address and country to which the card is registered. 

Don't forget you can also make a booking using our Mobile App.

If you're still unable to process your booking, please contact our customer service team by clicking the button below.

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.