We're so sorry that you are experiencing issues booking with us online.
These simple steps can sometimes help you to rectify the issue:
- Check that you have correctly entered your payment/credit card details.
- Check you are using a valid method of payment for our website, we accept the following; Visa debit and credit cards, Mastercard and American Express.
- Also check that your account address and country of residence matches the address and country to which the card is registered.
Don't forget you can also make a booking using our Mobile App.
If you're still unable to process your booking, please contact our customer service team by clicking the button below.