Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online.

These simple steps can sometimes help you to rectify the issue:

  • Check that you have correctly entered your payment/credit card details.
  • Check you are using a valid method of payment for our website, we accept the following; Visa debit and credit cards, Mastercard and American Express.
  • Also check that your account address and country of residence matches the address and country to which the card is registered. 

Don't forget you can also make a booking using our Mobile App.

If you're still unable to process your booking, please contact our customer service team by clicking the button below.

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Take your first step to booking your next holiday by checking out our ferry timetables.

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