Why won’t my payment go through online?

If your online payment is not going through, please check the below:

  • That you have you correctly entered your payment/credit card details.
  • Please also ensure that your P&O account address and country are the same as the address and country to which the card that you are paying with is registered to. 
  • We accept Visa debit and credit cards, Mastercard and American Express - please ensure you are using the correct method of payment.

If your details have been entered correctly and your card has been declined, please contact your bank first.

If you're still experiencing issues, please click 'Contact' below for the best way to contact us and we'll happily assist you.

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.