HELP CENTRE

Why won’t my payment go through online?

If your online payment is not going through, please check the below:

  • That you have you correctly entered your payment/credit card details.
  • Please also ensure that your P&O account address and country are the same as the address and country to which the card that you are paying with is registered to. 
  • We accept Visa debit and credit cards, Mastercard and American Express - please ensure you are using the correct method of payment.

If your details have been entered correctly and your card has been declined, please contact your bank first.

If you're still experiencing issues, please click 'Call Now' below for the best number to contact us on and we'll happily assist you.

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Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

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Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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