Why have I received an error confirmation for the booking I’ve tried to make online?

We apologise for any inconvenience but unfortunately, if you've received this type of error message then your booking is not guaranteed. The most common reason for this is a simple glitch during the booking process.

Please click below for the best way to contact us and our team will happily take a look for you and assist you with your booking.

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.