Why have I received an error confirmation for the booking I’ve tried to make online?

We apologise for any inconvenience but unfortunately, if you've received this type of error message then your booking is not guaranteed. The most common reason for this is a simple glitch during the booking process.

Please click below for the best way to contact us and our team will happily take a look for you and assist you with your booking.

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Take your first step to booking your next holiday by checking out our ferry timetables.

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