My bank account has been charged but I have received a booking error email, why?

We are sorry to hear you are experiencing problems with your booking. Unfortunately if you've received this type of error confirmation your booking is not guaranteed as something has gone wrong when you tried to make payment for your booking. We apologise for any inconvenience caused.

Please contact our customer service team by clicking the below contact us button, and the team will happily assist you with this.

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.