My bank account has been charged but I have received a booking error email, why?

We are sorry to hear you are experiencing problems with your booking. Unfortunately if you've received this type of error confirmation your booking is not guaranteed as something has gone wrong when you tried to make payment for your booking. We apologise for any inconvenience caused.

Please contact our customer service team by clicking the below contact us button, and the team will happily assist you with this.

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Take your first step to booking your next holiday by checking out our ferry timetables.

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