HELP CENTRE

General advice

How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

What are the refund/exchange policies in light of the current situation?

Updated 05/01/2021 Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The current UK Read more...

What is your Call Centre telephone number?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

What are the current travel restrictions?

Dover / Calais An optimised schedule is in place for accompanied freight and essential passenger travel Foot Passenger travel suspended until Read more...

Coronavirus

If you have any queries relating to Coronavirus please refer to our COVID-19 FAQ’s listed on our Coronavirus information page. Where can I find Read more...

What are your refund options for bookings in March?

Updated 05/03/2021  Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...

Does a funeral count as essential travel?

Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...

Please can I have a quote?

Yes of course! We’ve created a really quick and easy way for you to get a quote – just fill in the Farefinder at the top of the Read more...

How do I book as a foot passenger

*please note our foot passenger services are currently suspended on our Dover to Calais route* To book a journey as a foot passenger, follow the Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

All fields marked with * are required.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

View details

Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

View details