General advice
How to contact us?
When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...
What are the refund/exchange policies in light of the current situation?
Updated 05/01/2021 Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The current UK Read more...
What is your Call Centre telephone number?
When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...
What are the current travel restrictions?
Dover / Calais An optimised schedule is in place for accompanied freight and essential passenger travel Foot Passenger travel suspended until Read more...
Coronavirus
If you have any queries relating to Coronavirus please refer to our COVID-19 FAQ’s listed on our Coronavirus information page. Where can I find Read more...
What are your refund options for bookings in March?
Updated 05/03/2021 Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The Read more...
What time can we board?
After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...
Does a funeral count as essential travel?
Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...
Please can I have a quote?
Yes of course! We’ve created a really quick and easy way for you to get a quote – just fill in the Farefinder at the top of the Read more...
How do I book as a foot passenger
*please note our foot passenger services are currently suspended on our Dover to Calais route* To book a journey as a foot passenger, follow the Read more...