General advice
How to contact us?
When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...
What is your Call Centre telephone number?
Our Call Centre is closed until further notice. If you have any questions, we recommend asking your question through our Support Centre as this online Read more...
What are the refund/exchange policies in light of the current situation?
Whether or not a passenger is refunded depends on the type of ticket and the terms and conditions that apply. While we understand the uncertainty around Read more...
What are your refund options for bookings in November?
We currently expect to be able to keep running an optimised schedule on all routes. If you're unsure about your travel plans we’ll keep the cost Read more...
Does a funeral count as essential travel?
Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...
Will I need to carry a copy of the locator form?
UK Yes, you will need to complete a Passenger Health Locator form when travelling to the UK. When you arrive in the UK, you will be asked Read more...
How safe is it to travel with P&O Ferries? I am due to travel in the near future, will you still be sailing?
Notwithstanding the current uncertainty, we are confident that our services will keep running. For service information by route, please visit our service Read more...
What changes are being made to your Dover to Calais service?
We currently expect to be able to keep running an optimised schedule allowing for essential travel. Please note that our foot passenger service will be Read more...
Will I still be able to use my current passport and European Health Insurance Card?
After 31 January 2020 there will be a transition period until the end of 2020, while the UK and EU negotiate additional arrangements. The current Read more...
What time can we board?
After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...