HELP CENTRE

General advice

What are the refund/exchange policies in light of the current situation?

Whether or not a passenger is refunded depends on the type of ticket and the terms and conditions that apply. While we understand the uncertainty around Read more...

How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

What is your Call Centre telephone number?

Our Call Centre is closed until further notice. If you have any questions, we recommend asking your question through our Support Centre as this online Read more...

What are your refund options for bookings in September?

We currently expect to be able to keep running an optimised schedule on all routes. If you're unsure about your travel plans we’ll keep the cost Read more...

What changes are being made to your Dover to Calais service?

We currently expect to be able to keep running an optimised schedule allowing for essential travel. Please note that our foot passenger service will be Read more...

Does a funeral count as essential travel?

Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...

How safe is it to travel with P&O Ferries? I am due to travel in the near future, will you still be sailing?

Notwithstanding the current uncertainty, we are confident that our services will keep running. For service information by route, please visit our service Read more...

Will I need to carry a copy of the locator form?

UK Yes, you will need to complete a Passenger Health Locator form when travelling to the UK. When you arrive in the UK, you will be asked Read more...

Where can I find additional guidance on Covid-19 (Coronavirus)?

For additional guidance, please see WHO's Q&A on Coronavirus (or check for similar in your respective home countries): The UK: https://www. Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

All fields marked with * are required.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Please Sign in for more personalised help.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

View details

Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

View details