HELP CENTRE

General advice

What are the refund/exchange policies in light of the current situation?

Updated 05/01/2021 Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The current UK Read more...

What is your Call Centre telephone number?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

What are your refund options for bookings in January/February

Updated 05/01/2021  Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The Read more...

Does a funeral count as essential travel?

Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...

Will I still be able to use my current passport and European Health Insurance Card?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel Documents: You may need to renew your Read more...

How does Brexit affect travel?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel to the EU, Switzerland, Norway, Iceland Read more...

Will I need to carry a copy of the locator form?

UK Yes, you will need to complete a Passenger Health Locator form when travelling to the UK. You can submit the form any time in the 48 Read more...

Coronavirus

If you have any queries relating to Coronavirus please refer to our COVID-19 FAQ’s listed on our Coronavirus information page. Where can I find Read more...

I need a booking confirmation

A booking confirmation should have been sent to your email address, after you had completed your booking and checked out. We apologise if Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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