HELP CENTRE

General advice

How to contact us?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...

What are the current travel restrictions?

Find all the latest Coronavirus travel updates regarding travel restrictions, entry requirements and testing. Read more...

Traffic and sailing updates

We do our utmost to ensure that our sailings are on time and to schedule, so that you do not experience delays to your travels, however, sometimes Read more...

Will I get a refund if I cancel my booking?

Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendment fees for 2022 travel (up to 30th December 2022), Read more...

What is your Call Centre telephone number?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

Will I receive tickets before I travel?

Rather than tickets we have booking confirmations. Your booking confirmation will be emailed to you after your booking is confirmed. Alternatively, you Read more...

Can I change the registration on my booking?

You can amend your car details online in the 'My Account' section, details on how to do this are shown below. Click 'Sign in' at Read more...

Will it take longer at border control after Brexit?

Brexit border checks All the information you need to help you prepare for travel can be found here. When you arrive at EU border control after Read more...

When are the 2022 sailings on sale?

Our 2022 sailings are now available to book, so you can start planning your much awaited 2022 holiday to Europe with P&O Ferries. Book your 2022 holiday today! Read more...

Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.