General advice
What are the refund/exchange policies in light of the current situation?
Updated 05/01/2021 Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The current UK Read more...
What is your Call Centre telephone number?
When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...
How to contact us?
When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...
What are your refund options for bookings in January/February
Updated 05/01/2021 Where passenger services are cancelled due to border/route closures all ticket types will be eligible for a refund. The Read more...
Does a funeral count as essential travel?
Yes, travelling for a funeral counts as essential travel for immediate family only. Please make your booking online. Before you travel, please read the Read more...
Will I still be able to use my current passport and European Health Insurance Card?
All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel Documents: You may need to renew your Read more...
How does Brexit affect travel?
All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel to the EU, Switzerland, Norway, Iceland Read more...
Will I need to carry a copy of the locator form?
UK Yes, you will need to complete a Passenger Health Locator form when travelling to the UK. You can submit the form any time in the 48 Read more...
Coronavirus
If you have any queries relating to Coronavirus please refer to our COVID-19 FAQ’s listed on our Coronavirus information page. Where can I find Read more...
I need a booking confirmation
A booking confirmation should have been sent to your email address, after you had completed your booking and checked out. We apologise if Read more...