HELP CENTRE

Can unaccompanied Children travel on board your ferries?

Any children under the age of 16 years must be accompanied by an adult.

If the child is travelling abroad without their Parent or Legal Guardian but with another adult they must have a letter of consent; otherwise, permission to travel may be refused.

Any person aged 16-17 years are free to buy an adult passenger ticket and travel; subject to the usual Immigration and Customs requirements. They will only be allowed to travel alone if they are carrying a "Letter of Authorisation" from their parent or guardian. This will also help to assist at Immigration border controls.

French under 18s travelling without their parent or legal guardian must obtain an "Autorisation de Sortie du Territoire" from the Townhall where they live.

Below you will find the request form for Autorisation de Sortie du Territoire however it is not the authorisation itself.

If you have any further questions please contact our customer care team via the button below.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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