HELP CENTRE

What time is your contact centre open?

We have a small Customer Services Team available to answer the most urgent queries over the phone, and look after any problems that cannot be resolved online. They can be contacted Monday-Friday 09:00-17:00 (GMT)
When thinking about how to contact us it's also worth searching through our Support Centre first. It's specifically designed so that you can find the answers to all of your questions, just enter your query in the search box at the top of the help page.

Please use our press contact page for all media enquiries.

You can also contact us by using the buttons below. Please note that we are experiencing a high volume of customers contacting us, and apologise in advance for any delay in responding to you.

Our numbers:

UK: 01304 44 88 88

France: 03 66 74 03 25

Germany: 0621 3790 9035

Netherlands: 010 714 5464

Belgium: 02 808 50 20

Ireland: 01 686 9467

NB:

On occasion, and particularly during peak season, our telephone lines can be busy. We appreciate your patience while we assist each customer. Please bear with us and we'll do our best to answer your call as swiftly as possible.

Please also note that email enquiries can take more than 14 working days for a response.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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View service information