What time is your contact centre open?

We have a small Customer Services Team available to answer the most urgent queries over the phone, and look after any problems that cannot be resolved online.

They can be contacted:

  • Monday to Friday - 08:00 - 18:00 (GMT)
  • Saturday and Sunday - 09:00 - 17:00 (GMT)

See below for more opening times and the numbers you need to call.

When thinking about how to contact us it's also worth searching through our Support Centre first. It's specifically designed so that you can find the answers to all of your questions, just enter your query in the search box at the top of the help page.

You can also contact us by using the buttons below. Please note that we are experiencing a high volume of customers contacting us, and apologise in advance for any delay in responding to you.


Our numbers:

UK: 01304 44 88 88 - Open 7 days a week, 08:00 - 19:00 Monday to Friday, 09:00 - 17:00 Weekends.

France: 03 66 74 03 25 - Open Mon-Fri 10:00 - 18:00

Germany: +44 1304 44 88 88  - Open Mon - Fri, 10:00 - 18:00

(Bitte beachten Sie, daß alle Interaktionen mit P&O Ferries in englischer Sprache stattfinden.)

Netherlands: 010 714 5464 - Open Mon-Fri 10:00 - 18:00

Belgium: 02 808 50 20 - Open Mon-Fri 10:00 - 18:00

Ireland: 01 686 9467 - Open 7 days a week, 09:00 - 17:00



On occasion, and particularly during peak season, our telephone lines can be busy. We appreciate your patience while we assist each customer. Please bear with us and we'll do our best to answer your call as swiftly as possible.

Please also note that email enquiries can take more than 14 working days for a response.

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.