We have a small Customer Services Team available to answer the most urgent queries over the phone, and look after any problems that cannot be resolved online. They can be contacted Monday - Sunday 09:00-17:00 (GMT). See below for more opening times and the numbers you need to call.
When thinking about how to contact us it's also worth searching through our Support Centre first. It's specifically designed so that you can find the answers to all of your questions, just enter your query in the search box at the top of the help page.
- Get the latest traffic and sailing conditions via our Twitter feed.
- For information on Covid-19 visit our Coronavirus hub page.
- Visit our Contact Us page for the best way to get in contact with us.
- For information on travel post Brexit visit our Brexit hub page.
- If you would like to make a complaint, please follow our Complaint Policy
- Please use our press contact page for all media enquiries.
You can also contact us by using the buttons below. Please note that we are experiencing a high volume of customers contacting us, and apologise in advance for any delay in responding to you.
Our numbers:
UK: 01304 44 88 88 - Open 7 days a week, 09:00 - 17:00
France: 03 66 74 03 25 - Open Mon-Fri 10:00 - 18:00
Germany: 0621 3790 9035 - Open Mon-Fri 10:00 - 18:00
Netherlands: 010 714 5464 - Open Mon-Fri 10:00 - 18:00
Belgium: 02 808 50 20 - Open Mon-Fri 10:00 - 18:00
Ireland: 01 686 9467 - Open 7 days a week, 09:00 - 17:00
NB:
On occasion, and particularly during peak season, our telephone lines can be busy. We appreciate your patience while we assist each customer. Please bear with us and we'll do our best to answer your call as swiftly as possible.
Please also note that email enquiries can take more than 14 working days for a response.