HELP CENTRE

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where applicable for your reference: 

Dover to Calais
•    90 minutes prior to scheduled departure time for foot passengers, and all categories of traffic.

Hull to Rotterdam

  • Check-in closes 90 mins prior to departure for all.
  • Embarkation starts from 5pm onwards when travelling out of Hull. Except for those checking in on Themed Mini Cruises.

Cairnryan to Larne

  • Check-in closes 30 mins prior to departure for vehicles.
  • Check-in closes 45 mins prior to departure for foot passengers and pets.
  • Check-in closes 60 mins prior to departure for passengers in need of special assistance and firearms.
  • Boarding commences 30 mins before departure. 

Dublin to Liverpool

  • Check-in closes 60 mins prior to departure for vehicles, foot passengers and those in need of special assistance.
  • Check-in closes 90 mins prior to depature time for firearms/sporting good.
  • Boarding commences 60 mins before departure, but may be variable dependent on operations.

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.