HELP CENTRE

Will I still be able to use my current passport and European Health Insurance Card?

All the information you need to help you prepare can be found here.

Travel Documents:

Different passport validity rules apply for British Citizen passport holders visiting Europe. Check your passport validity using the passport checker here. You may need to renew it earlier than planned and should allow up to 10 weeks when applying from the UK. This does not apply to Ireland.  

Your passport will need to fit the below criteria on the day of your departure:

  • Must have at least 6 months of validity
  • Must be less than 10 years old (even if it has 6 months or more left) 
  • These rules do not apply to travel to Ireland. You can continue to use your passport as long as it’s valid for the length of your stay

You will still be able to travel with a burgundy or ‘European Union’ passport after Brexit. New blue passports are being issued, so you can expect to be sent one of these when you renew your current passport.

Travel & Health Insurance: You should continue to get appropriate travel insurance with healthcare cover before you go abroad.

Any EHIC cards issued before the end of 2020 can still be used until they reach their expiry date.

Once your EHIC has run out you will be need to apply for a UK Global Health Insurance Card (GHIC). A GHIC will cover you for state healthcare in the country you're visiting - just like an EHIC does.

In Norway you can use a UK passport to get medically necessary healthcare (for example emergency treatment or to treat a pre-existing condition).

If you’re travelling to Switzerland, Norway, Iceland or Liechtenstein, you should get appropriate travel insurance with healthcare cover before you travel. Make sure it covers any pre-existing conditions that were previously covered by your European Health Insurance Card (EHIC).

As before, it is important to get travel insurance in addition to your EHIC or GHIC as they will not cover everything e.g. medical repatriation. Some travel insurance policies only cover certain types of disruption. Check your provider's terms and conditions to make sure you have the cover you need if your travel is cancelled or delayed. Your consumer rights have not changed since 1 January 2021. This means that if your travel is cancelled or delayed you may be able to claim a refund or compensation. Check your booking's terms and conditions to find out more.

Further information can be found on the UK Government website here.

Find out all the latest details regarding Brexit travel advice here or alternatively visit our Brexit page for more information. 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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