HELP CENTRE

How to get your travel insurance?

We can help you secure your travel insurance before you travel. Whether you're planning a short trip or a relaxing Mini Cruise around Europe, we’ll help you find the right cover. All of our great value travel insurance policies provide cover for trip cancellation, medical expenses and your belongings, plus a 24-hour emergency helpline to give you peace of mind, should the unexpected happen.

Our travel insurance also provides options for driving, motorcycling, camping, golf and ski holidays and offer our customers cover for many pre-existing medical conditions.
Choose from Single Trip or Annual Multi-Trip policies - great value if you plan to go away more than once a year. With three different levels of cover; Bronze, Silver and Gold, you’ll be sure to find the right cover for your trip.

Find out more and get a quote today, by visiting our dedicated travel insurance website.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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