HELP CENTRE

How do I change my name in my account?

You can update your name (and any other personal details) in your account by following the below steps:

  • Once you have logged in to your account, via the 'sign in' link at the top of the web page, you will see a list of options on the left hand side of the page.
  • Go to 'My Details'.
  • Here you can edit your personal details, your passenger details and your car details.
  • Simply click on the 'edit' buttons next to the information you wish to update.
  • Make sure you save your new details after your have edited them.

 


Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.