HELP CENTRE

Coronavirus

If you have any queries relating to Coronavirus please refer to our COVID-19 FAQ’s listed on our Coronavirus information page.

Where can I find additional guidance on Covid-19 (Coronavirus)?

UK Government advice: https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers

Essential information to enter the UK

Everyone entering England from overseas (including UK nationals and residents) must provide proof of a negative COVID-19 test taken within 3 days prior to direct departure to England.

Fill in your Passenger Locator Form up to 48 hours before arrival. You must declare all countries you have visited or transited through in the 10 days prior to your arrival on your Passenger Locator Form.

Before departure Check the list of red, amber and green countries, as the list can change regularly.

Red list passengers

1. Book a managed quarantine package.

2. Complete a passenger locator form.

You can only enter if you are a British or Irish National, or you have residence rights in the UK. You must enter through a designated port of entry and quarantine in a government approved hotel for 10 days.

Amber list passengers

1. Book tests for day 2 and 8. (depending on vaccination status and excluding travel from France)

2. Complete a passenger locator form.

3. Make plans to self-quarantine in private accommodation for 10 full days after arrival (or full duration of stay if less than 10 days).

Green list passengers

1. Book a test for day 2.

2. Complete a passenger locator form.

These measures apply to all persons (including UK nationals and residents) arriving in the UK from outside the common travel area comprising the United Kingdom, Ireland, the Isle of Man, and the Channel Islands. The British Overseas Territories are not in the common travel area. Public health requirements may vary depending upon in which nation of the UK you’re staying.

England: https://www.gov.uk/uk-border-control

Northern Ireland: https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice

Scotland: https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine/pages/overview/

Wales: https://gov.wales/arriving-wales-overseas

Failure to comply with these measures is a criminal offence and you could be fined. There are a limited set of exemptions from these measures. Check the list of exemptions carefully. You may be fined if you fraudulently claim an exemption.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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