Can you stay on the bus or car during the ferry crossing?

Passengers are not allowed to stay in their vehicles during the crossing due to safety requirements. Once the car, bus or coach has been loaded on to the vehicle deck, you must vacate the vehicle and head to the passenger decks where you are free to explore the ship.

We have a range of on board services available for you to experience as well as some great outside deck spaces for you to enjoy the view from!

Find out more about the things you can do on board by visiting our onboard hub page and select the route you are travelling on.

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.