HELP CENTRE

Can you stay on the bus or car during the ferry crossing?

Passengers are not allowed to stay in their vehicles during the crossing due to safety requirements. Once the car, bus or coach has been loaded on to the vehicle deck, you must vacate the vehicle and head to the passenger decks where you are free to explore the ship.

We have a range of on board services available for you to experience as well as some great outside deck spaces for you to enjoy the view from!

Find out more about the things you can do on board by visiting our onboard hub page and select the route you are travelling on.

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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