HELP CENTRE

Is there a luggage limit for foot passengers?

Luggage (Foot Passengers)

Dover to Calais

Foot passengers are transported by bus from the 'Foot Passenger Facility' area to the ships and are responsible for carrying their own baggage on/off the bus and should therefore restrict the amount of luggage accordingly.

  • Luggage not required during the sailing can be placed in Baggage trolleys which are located beside the ship during embarkation/disembarkation. Otherwise, passengers must keep their baggage with them at all times.
  • Baggage is reclaimed on arrival in Calais just before entering the Terminal

Cairnryan to Larne

Foot passengers are transported by bus from the terminal to the ships and are responsible for carrying their own baggage on/off the bus, you should therefore restrict the amount of luggage accordingly. The bus is locked and stays on board for the crossing, so passengers can leave their luggage should they wish too and collect it on arrival at the terminal in Larne.

Hull to Rotterdam

Passengers must take only hand luggage with them in to the cabins. Passengers wishing to take extra luggage, must leave it as stored luggage. P&O Ferries allow passengers to travel with a reasonable amount of luggage, but do reserve the right to charge for excessive, heavy or bulky items.

Note: The North Sea Ferries contain locker rooms for people who are travelling on a Mini Cruise with different cabins out and back to store their luggage in.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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