HELP CENTRE

What is the environmental charge?

From 1 January 2024 a European Union Environmental Trading Scheme Charge (EU ETS Charge) will apply to all our routes operating within or to/from the EU. As a result of that if you’re travelling with us after this date we will apply the EU ETS Charge on each individual booking leg/crossing per vehicle. The EU ETS has been initiated by the EU to combat climate change by helping bring emissions down and generate revenues to finance the EU’s green transition. P&O Ferries are committed to playing our part in achieving national and international net zero goals with this EU ETS Charge contributing to our cost of compliance with this legislation.

Please visit our Emission Trading Scheme page where you will find more information.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.