HELP CENTRE

Mini Cruise

When are your Mini Cruises resuming?

*Mini Cruises are currently suspended* Please note that Mini Cruises are currently suspended, due to travel restrictions and covid-19. We are continuing Read more...

Are towels provided in Cabins?

We provide towels in all our cabins, appropriate for the number of passengers booked on the North Sea between Hull & Rotterdam or Zeebrugge and Read more...

Can I book a car onto the Mini Cruise?

You can book your car on to your Mini Cruise so that you can explore your chosen destination at your leisure when you arrive. Simply add it to your Read more...

Does the price of a Mini Cruise include coach transfers?

Yes, the price of your Mini Cruise includes both your ferry travel and coach transfers to your chosen destination, so your whole trip is Read more...

Can I book a coach transfer from York city centre to Hull Port?

*Please note: our coach transfer services are currently suspended until 31st Dec 2021 If you are travelling on one of our Mini Cruises to York, you Read more...

Do I need travel insurance on a Mini Cruise?

Whether you're planning a short trip or relaxing Mini Cruise to Rotterdam, Amsterdam or The Hague, we'll help you find the right cover. All Read more...

Can I add extra nights to a Mini Cruise?

You can add an extra night to your Mini Cruise in order to enjoy additional time exploring your chosen destination. The option will be Read more...

How do we book a Mini Cruise if there are more than 10 of us?

If there are 10 people or more travelling in your party then this will count as a Group Booking. For a group booking of 10 or more please contact our Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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