HELP CENTRE

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How do I amend my booking?

You can only amend your booking online if you have an account with us.  For account users: To log into your account click the sign in link at the top Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

I forgot my password

If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...

I'd like to check my booking details

If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...

Please can I have a quote?

Yes of course! We’ve created a really quick and easy way for you to get a quote – just fill in the Farefinder at the top of the Read more...

How does Brexit affect travel?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel to the EU, Switzerland, Norway, Iceland Read more...

What is your Call Centre telephone number?

When thinking about how to contact us it's worth searching through our Support Centre first. It's specifically designed so that you can find the Read more...

My email address is not recognised

If your email address is not being recognised when you are trying to log in to your account, double-check that you are using the same one as you Read more...

I’m travelling on the North Sea route, can I bring my own food with me?

We pride ourselves on offering lots of choice on our North Sea route; bars, cafes, our fantastic Brasserie à la carte restaurant and our buffet- Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

All fields marked with * are required.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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