HELP CENTRE

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How far in advance can I book?

It is possible to book and travel on the same day, providing we have availability, however we always recommend booking as far in advance as you can before Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...

I need a booking confirmation

A booking confirmation should have been sent to your email address, after you had completed your booking and checked out. We apologise if Read more...

I'd like to check my booking details

If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...

What are the terms and conditions of my ticket?

You can view our full terms and conditions here. You can also view our terms and conditions for promotions and season tickets. Read more...

How do I purchase a season ticket?

If you are a frequent traveller with us and would like to save money by purchasing one of our season tickets or would like some Read more...

Can I change the registration on my booking?

You can amend your car details online in the 'My Account' section, details on how to do this are shown below. Click 'Sign in' at Read more...

Why won’t my payment go through online?

If your online payment is not going through, please check the below: That you have you correctly entered your payment/credit card details. Please Read more...

I forgot my password

If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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