HELP CENTRE

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How do I amend my booking?

You can amend your booking online if you have an account with us.  For account users: To log into your account click the sign in link at the top of Read more...

When are your Mini Cruises resuming?

*Mini Cruises are currently suspended* Please note that Mini Cruises are currently suspended, due to travel restrictions and covid-19. We are continuing Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

I'd like to check my booking details

If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...

Is there a charge to amend my booking?

There could be a charge to amend your booking depending on the type of ticket that you booked. For example, Saver tickets incur an amendment fee and a re- Read more...

Can I change the registration on my booking?

You can amend your car details online in the 'My Account' section, details on how to do this are shown below. Click 'Sign in' at Read more...

I forgot my password

If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located Read more...

Please can I have a quote?

Find out how to receive a quote for your ferry travel to Europe, and start planning your 2021 holiday today with P&O Ferries! Read more...

I’m travelling on the North Sea route, can I bring my own food with me?

We pride ourselves on offering lots of choice on our North Sea route; bars, cafes, our fantastic Brasserie à la carte restaurant and our buffet- Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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