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How do I amend my booking?
You can only amend your booking online if you have an account with us. For account users: To log into your account click the sign in link at the top Read more...
I'd like to check my booking details
If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...
Will I still be able to use my current passport and European Health Insurance Card?
All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel Documents: You may need to renew your Read more...
How does Brexit affect travel?
All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel to the EU, Switzerland, Norway, Iceland Read more...
Why am I unable to process my booking online?
We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...
I need a booking confirmation
A booking confirmation should have been sent to your email address, after you had completed your booking and checked out. We apologise if Read more...
What time are the on board restaurants open?
Please check our Brasserie pages for current opening times before sailing: Hull to Rotterdam Brasserie The Kitchen (North Sea) is open as follows: Read more...
What time can we board?
After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...
I forgot my password
If you have forgotten your password or are having trouble logging in with your password, please request a password reset via the Sign in link located Read more...
How will Brexit affect holidays?
All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel Documents: You may need to renew your Read more...