HELP CENTRE

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How do I amend my booking?

You can amend your booking online if you have an account with us.  For account users: To log into your account click the sign in link at the top of Read more...

Will I get a refund if I cancel my booking?

Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendment fees for 2022 travel (up to 30th December 2022), Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...

I'd like to check my booking details

If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...

Can I change the registration on my booking?

You can amend your car details online in the 'My Account' section, details on how to do this are shown below. Click 'Sign in' at Read more...

Why am I unable to process my booking online?

We're so sorry that you are experiencing issues booking with us online. These simple steps can sometimes help you to rectify the issue: Check that you Read more...

Travelling With A Bicycle/Bike/Bike Rack

We can accommodate bikes, bicycles, motorcycles and motorcycles with sidecars on all our routes, with the exception of Liverpool to Dublin where  Read more...

How far in advance can I book?

It is possible to book and travel on the same day, providing we have availability, however we always recommend booking as far in advance as you can before Read more...

How do I book different passenger numbers on each leg of my reservation?

You can book different passenger numbers on each leg of your reservation during the second stage of the booking process in our farefinder. See below for Read more...

Do I need to get a new British Passport after Brexit?

All the information you need to help you prepare for travel after 1st January 2021 can be found here. Travel Documents:  From 1st January 2021, Read more...

Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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