HELP CENTRE

How do I sign in to my account?

You can log in to your account a number of ways. See below:

  • Head to the 'Sign in' link located at the top right corner of our web pages, and enter your log in details.
  • You can log in during the booking process.
  • Or if you have our new Mobile App you can log on here via the 'My Bookings' section or when you place a booking.

If you are having trouble logging in to your account, follow the below steps:

  • Check you have entered your log in details correctly and have used the same email address you signed up to P&O Ferries with.
  • If you have forgotten your password, click 'Forgotten your password?' to reset your log in details.
  • If you are still experiencing problems logging in, click the 'Call Now' button below and one of our friendly contact centre staff will be happy to assist you further.

Please note: If you already have an account with us and have not logged in since we have launched our new website, you will need to reset your password. You can do this by simply clicking the sign in link at the top right hand side of the screen and select 'forgotten your password'.

 

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

All fields marked with * are required.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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