HELP CENTRE

How do I sign in to my account?

You can log in to your account a number of ways. See below:

  • Head to the 'Sign in' link located at the top right corner of our web pages, and enter your log in details.
  • You can log in during the booking process.
  • Or if you have our new Mobile App you can log on here via the 'My Bookings' section or when you place a booking.

If you are having trouble logging in to your account, follow the below steps:

  • Check you have entered your log in details correctly and have used the same email address you signed up to P&O Ferries with.
  • If you have forgotten your password, click 'Forgotten your password?' to reset your log in details.
  • If you are still experiencing problems logging in, click the 'Call Now' button below and one of our friendly contact centre staff will be happy to assist you further.

Please note: If you already have an account with us and have not logged in since we have launched our new website, you will need to reset your password. You can do this by simply clicking the sign in link at the top right hand side of the screen and select 'forgotten your password'.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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