HELP CENTRE

How do I get the cheapest price?

There are a number of ways to get the best price on your ferry tickets.

Please see some helpful hints below.

  • Book direct!  All our best fares can only be booked direct through www.poferries.com
  • Fill up the car with the family as our prices include a car and up to 9 passengers, if you're travelling on the Dover-Calais route!
  • Our different ticket types suit all budgets and needs, however our saver ticket offers the best value as long as you can travel as booked. However, if you don't want to incur extra charges for changing your sailing, our flexi ticket may be the best value for you.
  • The best fares can be found by travelling at off peak times which are typically during the week, outside school holidays and night crossings.
  • If you're a regular traveller, take a look at our season tickets, they offer the best prices for people travelling more than 3 times a year
  • Head over to our offers pages to see if we have any deals on for the dates you'd like to travel.
  • And finally, book as far in advance as you can! The further in advance you book the more likely you are to save on the price of your ticket!

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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