HELP CENTRE

Offers

How do I purchase a season ticket?

If you are a frequent traveller with us and would like to save money by purchasing one of our season tickets or would like some Read more...

Can I use Tesco Clubcard vouchers?

Yes, you can! For more information visit our Tesco Clubcard page. You can exchange your Clubcard vouchers for Clubcard tokens and use them for ferry Read more...

Do you offer day trips to Calais?

Yes - you can book a day trip on our Dover to Calais route. We have great rates on our foot passengers and vehicle day trips. To make a booking following Read more...

How do I get the cheapest price?

Get the best price on your ferry tickets by booking direct with P&O Ferries! Read more...

What is your day trip to Ireland offer?

Our Day Trip to Ireland offer is for a Cairnryan to Larne return crossing. This journey takes you to the beautiful region of East Antrim in Read more...

How do I book the 36 hour return offer?

Take advantage of our 36 hour offer on our Cairnryan to Larne route with P&O Ferries. From only £159 return by car or £65 with a motorcycle! Book via our Call Centre today. Read more...

What's the difference between an eVoucher and a promotion code?

There are two main types of offer codes that we use; a promotion code OR an eVoucher code for booking promotions. The main difference between a promo (or Read more...

How do I use my family and friends discount?

To take advantage of our great Family and Friends offer, you can either book online or email our customer service team using the contact button below. Read more...

What caravan offers do you have from Rotterdam to Hull?

If you are travelling from Europe to the UK with your caravan or motorhome, you'll be pleased to know we often have travel deals for caravans and Read more...

How do I use my £20 World Duty Free voucher?

If you have redeemed our 2021 Free Flexi upgrade offer, you will receive your £20 World Duty Free retail voucher approx. 2 weeks before your Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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