HELP CENTRE

Onboard

What time are the on board restaurants open?

Find out about our food outlet and restaurant opening times onboard P&O Ferries. Read more...

Do you have dog friendly cabins?

Yes - we have recently launched dog friendly cabins on our Hull to Rotterdam route. For the latest information on our Dog Friendly cabins and their Read more...

Will we be able to benefit from duty free shopping after Brexit?

British passengers travelling from EU countries will be able to buy and bring back duty-free alcohol and tobacco products from January 2021. This Read more...

Are towels provided in Cabins?

We provide towels in all our cabins, appropriate for the number of passengers booked on the North Sea between Hull & Rotterdam or Zeebrugge and Read more...

What does the club state cabin include on board?

Our Club State room cabins have one single bed and one double bed and have a guaranteed sea view. Read more...

What disabled facilities are available?

At P&O Ferries we want to ensure all passengers have a safe, comfortable and enjoyable sailing with us, particularly those who may require additional Read more...

How much duty free can I take into France?

You can still purchase the same products, as you could prior to the UK leaving the EU. Duty free tobacco and alcohol is now available to purchase if you Read more...

How do I use the onboard WiFi?

It’s very easy to use our onboard WiFi allowing you to check out your favourite online content whenever you want! You can log-in via a simple Read more...

Is your Club Lounge open on Dover to Calais route?

The Club Lounge on our Dover to Calais route has re-opened with social distancing measures in place. Please note, Club Lounge limits have been Read more...

Can I recharge my devices on board?

Don't panic if your mobile or device is almost out of juice, you can charge them whilst you're on board using CHARGEBOX’S secure charging Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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