HELP CENTRE

Onboard

What are you doing on board in light of Coronavirus?

Before you travel, please read the latest information from the government on travelling during the Covid-19 pandemic. All hand sanitiser stations are Read more...

What time are the on board restaurants open?

Please check our Brasserie pages for current opening times before sailing: Hull to Rotterdam Brasserie The Kitchen (North Sea) is open as follows: Read more...

Do you have dog friendly cabins?

Yes - we have recently launched dog friendly cabins on our Hull to Rotterdam route. For the latest information on our Dog Friendly cabins and their Read more...

Is there Duty Free onboard?

We stock a selection of best-loved brands on board, and with such great savings to be had - up to 40% on high street RRP - it’s the Read more...

Are towels provided in Cabins?

We provide towels in all our cabins, appropriate for the number of passengers booked on the North Sea between Hull & Rotterdam or Zeebrugge and Read more...

What facilities are there on board the ships?

Whether you’re travelling to France, the Netherlands, Belgium, or Ireland, you’ll be delighted with the range of onboard facilities on offer Read more...

How do I use the onboard WiFi?

It’s very easy to use our onboard WiFi allowing you to check out your favourite online content whenever you want! You can log-in via a simple Read more...

Please can I have a VAT receipt for my booking?

There’s no need for a VAT receipt to be given on a tourist (non-commercial) ticket as VAT is not applied. The ticket that you receive at check- Read more...

What is your onboard price promise?

World Duty Free strive to offer you year-round value across a range of products and we are confident you won’t be able to find an item cheaper on Read more...

Can I use Euros on board?

Yes we accept Euro payments on board.  All change is given in Pound Sterling. *Exchange rate applies to all transactions in Euros.  Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

All fields marked with * are required.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

View details

Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

View details