HELP CENTRE

Onboard

Do you have dog friendly cabins?

Yes - we have recently launched dog friendly cabins on our Hull to Rotterdam route. For the latest information on our Dog Friendly cabins and their Read more...

What time are the on board restaurants open?

*Please note: The Brasserie will be closed until 31st May 2021* Please check our Brasserie pages for current opening times before sailing: Hull Read more...

Will we be able to benefit from duty free shopping after Brexit?

British passengers travelling from EU countries will be able to buy and bring back duty-free alcohol and tobacco products from January 2021. This Read more...

What disabled facilities are available?

At P&O Ferries we want to ensure all passengers have a safe, comfortable and enjoyable sailing with us, particularly those who may require additional Read more...

What are you doing on board in light of Coronavirus?

Before you travel, please read the latest information from the government on travelling during the Covid-19 pandemic. All hand sanitiser stations are Read more...

How much duty free can I take into France?

You can still purchase the same products, as you could prior to the UK leaving the EU. Duty free tobacco and alcohol is now available to purchase if you Read more...

Are towels provided in Cabins?

We provide towels in all our cabins, appropriate for the number of passengers booked on the North Sea between Hull & Rotterdam or Zeebrugge and Read more...

What facilities are there on board the ships?

Whether you’re travelling to France, the Netherlands, Belgium, or Ireland, you’ll be delighted with the range of onboard facilities on offer Read more...

What does the club state cabin include on board?

Our Club State room cabins have one single bed and one double bed and have a guaranteed sea view. Read more...

How do I use the onboard WiFi?

It’s very easy to use our onboard WiFi allowing you to check out your favourite online content whenever you want! You can log-in via a simple Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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