HELP CENTRE

Onboard

What time are the on board restaurants open?

Find out about our food outlet and restaurant opening times onboard P&O Ferries. Read more...

Do you have dog friendly cabins?

Yes - we have recently launched dog friendly cabins on our Hull to Rotterdam route. For the latest information on our Dog Friendly cabins and their Read more...

Are towels provided in Cabins?

We provide towels in all our cabins, appropriate for the number of passengers booked on the North Sea between Hull & Rotterdam or Zeebrugge and Read more...

Will we be able to benefit from duty free shopping after Brexit?

British passengers travelling from EU countries will be able to buy and bring back duty-free alcohol and tobacco products from January 2021. This Read more...

What does the club state cabin include on board?

Our Club State Room cabins have recently been refurbished and boast a double bed, a guaranteed sea view, fully stocked fridge, amenities, extra space Read more...

What disabled facilities are available?

At P&O Ferries we want to ensure all passengers have a safe, comfortable and enjoyable sailing with us, particularly those who may require additional Read more...

How much duty free can I take into France?

You can still purchase the same products, as you could prior to the UK leaving the EU. Duty free tobacco and alcohol is now available to purchase if you Read more...

Foreign Exchange

Reserve your cash at home, pick it up on the ship.   Competitive rates 0% commission No upfront payment required. Reserve your currency one hour Read more...

Can I use Euros on board?

Yes we accept Euro payments on board.  All change is given in Pound Sterling. *Exchange rate applies to all transactions in Euros.  Read more...

Is there Duty Free onboard?

Our onboard World Duty Free stores offer a fantastic range of products from your favourite brands at great value prices – and those savings just got Read more...

Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.