HELP CENTRE

How do I return a purchase I’ve made onboard?

Worried you might change your mind? Suffering from buyer’s remorse? Panic not, with World Duty Free’s unique returns offer you can return items from anywhere in the world, within 60 days of purchase, for a full refund – now that’s a great refund guarantee. Terms & Conditions apply, excludes motoring accessories.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 19:00 Monday to Friday, and 09:00 and 17:00 on weekends.