How do I return a purchase I’ve made onboard?

Worried you might change your mind? Suffering from buyer’s remorse? Panic not, with World Duty Free’s unique returns offer you can return items from anywhere in the world, within 60 days of purchase, for a full refund – now that’s a great refund guarantee. Terms & Conditions apply, excludes motoring accessories.

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Friday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Take your first step to booking your next holiday by checking out our ferry timetables.

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