HELP CENTRE

Is your Club Lounge open on Dover to Calais route?

The Club Lounge on our Dover to Calais route has re-opened with social distancing measures in place. Please note, Club Lounge limits have been reduced to ensure we are following Covid-19 guidance and for your safety. You can add Club Lounge to your booking during the booking process.

RELAX AND RECHARGE

Our new all-inclusive Club Lounge on our Dover to Calais route is now open!

We’ve made some exciting changes to our exclusive Club Lounge offering, ahead of the world opening up again. Giving you the chance to enjoy an even better experience when you travel with P&O Ferries this summer and beyond.

Our newly refurbished self-service Club Lounges on our Dover to Calais route now include an all-inclusive food and beverage offer!

For more information including menu information and how to book, visit our Club Lounge page.

We look forward to seeing you on board. 

Please note: Our Club Lounge is currently open but operating with a reduced all-inclusive service due to Covid-19 restrictions. Therefore, to ensure we offer your a safe service, there is a limited hot food menu currently in place.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

View details

Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

View details
View service information