HELP CENTRE

Where can I find information about the new ship?

Welcome to the new P&O Pioneer, our newest ship on the Dover to Calais route, we can't wait for you to explore her!

Each space has been meticulously designed utilising customer feedback to deliver the features you want most when travelling to France, whilst incorporating the latest in emissions reduction technology.

To find out more including facilities available on board, deck plans and accessibility information, visit our dedicated P&O Pioneer page.

You can also download our new digital commemorative The Ship Of The Future book.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on: 01304 44 88 88.

Opening times:

Monday - Friday - 08:00 - 18:00

Saturday - Sunday - 09:00 - 17:00.