HELP CENTRE

Is there Duty Free onboard?

We stock a selection of best-loved brands on board, and with such great savings to be had - up to 40% on high street RRP - it’s the perfect opportunity to treat yourself or pick up a gift for your loved ones!

See our retail offers pages for more information about the P&O Ferries onboard shopping experience:

Dover to Calais

Hull to Rotterdam

Hull to Zeebrugge

Larne to Cairnryan

Cairnryan to Larne

Information about tobacco/alcohol:

You can bring back:

As much EU duty paid tobacco and alcohol as you like as long as it is for your own consumption, which includes gifts for family and friends.

You cannot bring back:
 
Goods for commercial purposes, which includes:

Goods for payment - even payment in kind.
Goods for friends and family if they are paying you, giving you the cost price or paying for some or all of your travel costs.
Goods for re-sale.

For further information contact HM Revenue & Customs

Phone: 0845 010 9000

Website: http://www.hmrc.gov.uk/customs/arriving/arrivingeu.htm#2

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Our friendly team are on hand to answer any questions you may have or to help you with your booking.

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Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

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Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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