HELP CENTRE

Is there Duty Free onboard?

Our onboard World Duty Free stores offer a fantastic range of products from your favourite brands at great value prices – and those savings just got even better. Now that the UK has left the EU and Duty Free has returned, you can save up to 50% off high street prices on a whole range of alcohol and tobacco products, including spirits from Bombay Sapphire and Famous Grouse. Find out more by selecting from the route options below.

Dover to Calais

Hull to Rotterdam
 


Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.