HELP CENTRE

Pets

Which pets can travel?

Dogs, cats or ferrets are allowed to travel on our ships, as long as they meet all the EU entry requirements - with the exception of our Liverpool Dublin Read more...

How much does it cost to take my pet?

It costs £15 / €18 per pet each way to travel on the Dover to Calais route, with registered Guide and Hearing Dogs travelling free of Read more...

Where do dogs stay?

Dover - Calais | Cairnryan - Larne: If you are travelling on our Dover to Calais route, you can upgrade to our Pet Lounge, where you and your Read more...

How can I travel with my pet after Brexit?

All the information you need to help you prepare for travel with your pet after 1st January 2021 can be found on the UK government site. The guidance Read more...

Does my pet have to stay in the car when I travel to Calais?

If you are travelling with a dog you can upgrade to our Pet Lounge, where you and your dog can travel together with comfortable seating, an outdoor Read more...

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.