HELP CENTRE

Pets

Do you have dog friendly cabins?

Yes - we have recently launched dog friendly cabins on our Hull to Rotterdam route. For the latest information on our Dog Friendly cabins and their Read more...

which pets can travel?

Dogs, cats or ferrets are allowed to travel on our ships, as long as they meet all the EU entry requirements - with the exception of our Liverpool Dublin Read more...

Where do dogs stay?

Dover - Calais | Cairnryan - Larne: We do not have kennels on our Short Sea or Irish Sea ships, so your pet/s will need to stay in the vehicle Read more...

Does my pet have to stay in the car when I travel to Calais?

Whilst we appreciate that your pet is very important to you, to ensure we are following health & safety procedures pet's must remian in your Read more...

How much does it cost to take my pet?

It costs £15 / €18 per pet each way to travel on the Dover to Calais route, with registered Guide and Hearing Dogs travelling free of Read more...

How can I travel with my pet after Brexit?

All the information you need to help you prepare for travel with your pet after 1st January 2021 can be found on the UK government site. The guidance Read more...

Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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