HELP CENTRE

Where do dogs stay?

Dover - Calais | Cairnryan - Larne:

We do not have kennels on our Short Sea or Irish Sea ships, so your pet/s will need to stay in the vehicle during the 90min crossing. You can request to see your pet during the crossing by speaking to a staff member.

Foot passenger? Unfortunately, we can’t accommodate our furry little friends on the passenger decks so foot passengers aren’t able to travel with their pets unless they’re assistance pets.

Liverpool - Dublin

Unfortunately pets (aside from guide dogs) cannot travel on this route due to new Fleet regulations in accordance with DEFRA. Pets can travel on our Cairnryan - Larne route as an alternative.

Hull - Rotterdam:


Foot Passenger? Foot passengers are able to travel with dogs or cats (no small animals) but the animals must stay in our kennels (excluding assistance dogs). Unfortunately, we cannot accommodate smaller animals. 

Travelling by car? Not a problem, your pets can sail with us too! On the North Sea we have kennels to accommodate your pet, simply select that you are travelling with them on the fare finder when booking.

We have recently launched Dog Friendly cabins on our Hull to Rotterdam route. For the latest information on our Dog Friendly cabins and their availability please visit our webpage.

Assistance pets travel for FREE so please give us a call and we’ll book your crossing for you.


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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