HELP CENTRE

Your trip

What service changes are currently being made to the Hull to Rotterdam/Hull to Zeebrugge routes?

Hull to Rotterdam We currently expect to be able to keep running a full schedule. Hull to Zeebrugge Our Hull to Zeebrugge route is now open for tourists, Read more...

What changes are being made to your Dover to Calais service?

We currently expect to be able to keep running an optimised schedule allowing for essential travel. Please note that our foot passenger service will be Read more...

Will I still be able to use my current passport and European Health Insurance Card?

After 31 January 2020 there will be a transition period until the end of 2020, while the UK and EU negotiate additional arrangements. The current Read more...

How far in advance can I book?

It is possible to book and travel on the same day, providing we have availability, however we always recommend booking as far in advance as you can before Read more...

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...

I'd like to check my booking details

If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...

How do I purchase a season ticket?

If you are a frequent traveller with us and would like to save money by purchasing one of our season tickets or would like some Read more...

What are my travel rights after Brexit?

After 31 January 2020 there will be a transition period until the end of 2020, while the UK and EU negotiate additional arrangements. For now, it's Read more...

Is there Duty Free onboard?

We stock a selection of best-loved brands on board, and with such great savings to be had - up to 40% on high street RRP - it’s the Read more...

What are the current travel restrictions in Europe?

The European Commission has set up an official web page summarising all transport measures in place in response to the Covid-19 pandemic which can be Read more...

Contact us

Our friendly team are on hand to answer any questions you may have or to help you with your booking.

Contact form

All fields marked with * are required.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

View details

Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

View details