HELP CENTRE

Your trip

What time can we board?

After customs and security checks, the last check-in times prior to departure time are as follows, we have also included the boarding times where Read more...

What are the current travel restrictions?

Find all the latest Coronavirus travel updates regarding travel restrictions, entry requirements and testing. Read more...

Traffic and sailing updates

We do our utmost to ensure that our sailings are on time and to schedule, so that you do not experience delays to your travels, however, sometimes Read more...

Will I receive tickets before I travel?

Rather than tickets we have booking confirmations. Your booking confirmation will be emailed to you after your booking is confirmed. Alternatively, you Read more...

How far in advance can I book?

It is possible to book and travel on the same day, providing we have availability, however we always recommend booking as far in advance as you can before Read more...

Will it take longer at border control after Brexit?

Brexit border checks All the information you need to help you prepare for travel can be found here. When you arrive at EU border control after Read more...

I'd like to check my booking details

If you have an account with us, to view your booking/journey details simply follow the steps below: Click 'sign in' at the top right of our Read more...

How much does food cost?

We have a selection of restaurants and coffee shops onboard our ships that cater for all budgets. See below for an overview including links to our Read more...

which pets can travel?

Dogs, cats or ferrets are allowed to travel on our ships, as long as they meet all the EU entry requirements - with the exception of our Liverpool Dublin Read more...

Can I book a coach transfer from Leeds to Hull Port?

**Coach transfers from our ports are temporarily suspended to Leeds. Anyone still requiring to travel is advised to have their own onward travel organised Read more...

Our phone lines are currently very busy

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.