HELP CENTRE

Are Guide Dogs welcome on board?

We welcome all recognised assistance dogs on board P&O Ferries ships and our staff will assist you with any extra requirements that you may have when you travel with us.

A recognised assistance dog is one that has been specifically trained to assist a disabled person and has been qualified by one of the charitable organisations registered as members of Assistance Dogs UK. Currently, the following organisations are registered Full Members of Assistance Dogs UK:

Canine Partners

Dog AID

Dogs for the Disabled

Hearing Dogs for Deaf People

Support Dogs

Guide Dogs

Medical Detection Dogs

Emotional Support Dogs or Cats

When travelling with an emotional support dog or cat you must be able to present at all times (port and ship) a formal document from a doctor or recognised body, explaining that the dog/cat is required for emotional support. A recognised body may be (but is not restricted to) a hospital that specialises in mental health, a psychologist, formal body like the National Autistic Society or similar.

Good to know:

The addressee of the document must be present/travelling.

The dog/cat must be collared and secured at all times.

All assistance dogs should be wearing their working jackets or harnesses at all times, so they are easily identifiable as an assistance dog and allowed in the passenger areas of the ships.

An emotional dog/cat can access all passenger areas but is restricted to the customer's own cabin (where applicable).

Please speak to our friendly customer care team if you have any further queries: 0800 130 0030 (UK Freephone)

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If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

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Please send any questions or comments to: customer.services@poferries.com or submit an enquiry.

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