Does my pet have to stay in the car when I travel to Calais?

If you are travelling with a dog you can upgrade to our Pet Lounge, where you and your dog can travel together with comfortable seating, an outdoor area, and snacks and drinks. If you are not booked into our Pet Lounge, whilst we appreciate that your pet is very important to you, to ensure we are following health & safety procedures pet's must remain in your vehicle at all times (with the exception of Guide & Assistance Dogs) during the crossing. For information on how to ensure your pet has a comfortable 90 minutes on-board with us, see our Travelling With A Pet page for more information!

Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.


If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
CT17 9TJ


Please send any questions or comments to: or submit an enquiry.


Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.