HELP CENTRE

How much does it cost to take my pet?

It costs £15 / €18 per pet each way to travel on the Dover to Calais route, with registered Guide and Hearing Dogs travelling free of charge. find out more about travelling with your pet to France by visiting our dedicated page here. Did you know? If you buy season tickets with us you could save 50% on the price of your pet travel. That's just £7.50 each way!

Travelling on our Hull to Rotterdam route? It costs just £22 / €26 each way for pets to travel overnight on our Hull to Rotterdam ferries. You have the choice of either kennels or dog friendly cabins. Find out more here.

If you’re travelling by car on our Cairnryan to Larne route, you can take up to four pets for free! All pets must stay inside the vehicle during the crossing. To help make your pets journey more comfortable we have put together a list of help tips on our travelling with a pet page.

Please ensure you are fully up to date on the pet travel requirements for the country you are travelling too, more can be found here.

 


Our phone lines are currently very busy

Due to the recent UK and EU government announcements regarding changes to COVID-19 travel restrictions, we are currently dealing with an unprecedented number of calls to our contact centre team.

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above to find the latest travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. If your query relates to travel in more than 7 days time, please try contacting us again closer to your travel date. We’re working hard to assist those with immediate travel requirements. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday.

Service information

For the latest information on your sailing please visit our sailing update page.

Travel information

Check out our travel information pages for the latest information on arriving at the port, travelling with us and planning your ferry crossing.

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Timetables

Take your first step to booking your next holiday by checking out our ferry timetables.

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