HELP CENTRE

What can I bring with me?

When you travel with us there are no baggage restrictions – it’s simply a case of how much you can fit into your vehicle.

However, there are a few items you cannot carry when you sail with us for security reasons:

  • Fuel: No fuel containers may be carried.
  • Gas: Gas cylinders can be carried but must be declared at the time of booking. On Short Sea and North Sea routes, gas with a weight of up to 47kg (excluding the weight of the gas receptacle) may be carried. On Irish Sea routes, up to 3 gas cylinders of no more than 11.2kg may be carried. All cylinders must be adequately secured against movement of the ship with the supply shut off at the cylinders during the trip. Leaking and inadequately secured or connected cylinders will be refused shipment.
  • A maximum of 6 cylinders of medical oxygen for personal use may be carried, as long as a letter – stating they’re required for medical reasons - from your doctor is provided.
  • Firearms: Any passenger wishing to travel with firearms, airguns or ammunition must phone our Contact Centre, click 'Call Now' below for the best number to obtain a firearms registration form. Any required licences must be carried for all such items. Foot passengers are not permitted to carry firearms. Please note, it is your responsibility to fulfil any customs regulations, criteria or law with respect to the carriage of any firearms, airguns or ammunition. You will also need a European Firearms Pass to take firearms into EU states.
  • Explosive Substances : No explosives may be carried.
  • Alcohol: It is forbidden for passengers to take alcohol on board for consumption whilst travelling. Passengers that bring alcohol on board for their own consumption run the risk of confiscation by our security agents. Alcohol should be consumed only if that was purchased on board in the bars or restaurants. We reserve the right to to confiscate all alcohol which was not purchased in the bars or restaurants without compensation (this also applies to alcohol purchased in stores on board if consumed whilst travelling).

Travelling after Brexit? There are a few changes to items you can take in and out of the UK and the EU, including some food products and Duty Free. Please check the government advice site before you travel for more information, or visit our Brexit hub for more advice.

Should you have any further questions please contact our friendly customer care team via the button below, who will be happy to help.


Get in touch

We kindly ask that in order to gain answers to your travel queries quicker, please first consider using our Help Centre above or to find the latest sailing updates please visit our Twitter account @POferriesupdate. Our Help Centre also provides information regarding travel requirements, entry rules and testing information needed prior to your departure.

If you wish to speak to an advisor regarding your booking, any amendments or cancellations you can contact us via the methods below. We thank you for your co-operation and patience at this busy time.

Post

If you do prefer to contact us in writing, our postal adress is:

P&O Ferries
Channel House
Channel View Road
Dover
CT17 9TJ
UNITED KINGDOM

Email

Please send any questions or comments to: help@poferries.com or submit an enquiry.

Phone

Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends.